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Customer Service

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: We shall deliver goods F.O.B. point of shipment with transportation charges prepaid, via lowest cost routing to destination, unless otherwise specified by Buyer. We shall deliver the goods, as soon as possible after receipt of the order; however, the stated time of delivery is an estimate only, and we shall not be liable for delayed delivery or non-delivery caused by strikes, lockouts, fires, accidents, war, riots, a shortage of or an inability to obtain material, supplies, fuel, labor or shipping facilities, and on account of any acts, demands, orders or regulations of the municipal, state or federal governments, and any departments or agencies thereof, whether or not legally binding on us, or for delayed delivery or non delivery caused by any contingency beyond our reasonable control. Our time for making delivery shall not be extended for the duration of any such delays, except that if any such delay extends for more than six months, we shall have the option of canceling the undelivered portion of the order. In no event shall the contract of sale be subject to cancellation by the Buyer as a result of delays in delivery or for any other cause, except by mutual, written agreement of the parties. Shipping charges and handling fees are non-refundable.
Privacy & Security: We believe in your right to privacy. What information do we gather? How do we use it? When you place an order, eRacings needs to know your full name, credit card number and expiration date as they appear on the credit card. We also need your billing address, shipping address, home phone number and email address. This information allows to fill your order, contact you regarding your order, and ship your order to you. Protecting your information: When an order is placed at eRacings, we use a secure server. The secure server software (SSL) encrypts all information you enter into the form before it sends it to us. Disclosure of Personal Information: eRacings will not sell, trade or rent personal information about our customers or visitors to others. We will never willfully disclose any information about any of our customers to any third party without first receiving that individuals permission.
Returns & Replacements: We reserve the right to issue an RMA number based on the manufacturer product warranty to us. No return will be permitted on any products that has been abused or modified in any way, except by our Technical Department. Modification includes the removal of, or attempted modification to, any identification labels attached to the product at the time of purchase.; ALL RETURNS MUST IN ORIGINAL PACKING CONTAINER, INCLUDING ORIGINAL PACKING MATERIALS, CABLES, MANUALS, ETC., AND MUST BE ACCOMPANIED BY A COPY OF THE ORIGINAL INVOICE, AND THE RMA NUMBER MUST BE CLEARLY MARKED ON THE SHIPPING CONTAINER, OTHERWISE THE RETURN MERCHANDISE SHIPMENT IS SUBJECT TO REFUSAL BY US.; (The RMA # must be obtained from our Customer Service Department); a. PRODUCT RETURN FOR DEFECT OR TECHNICAL REASONS - All request for return authorization due to defect or technical problems must be handled by our Customer Service Department, and must be authorized by the Customer Service Manager.; b. PRODUCT RETURN FOR NON-DEFECT OR NON-TECHNICAL REASONS - Both the Sales Manager and the Customer Service Manager must approve such returns. THESE RETURNS WILL BE ASSESSED A 30% RESTOCKING FEE, based on the original sale price. No refund after 14 days.; c. SHIPPING DAMAGE - We ship all product insured unless otherwise stated. If product is received damaged in shipment, a notation should be made on carrier delivery document and copy retained for return with the product. A report for damaged product must be requested within 24 hours or receipt of the damaged product.; d. SPECIAL ORDERS - Product which is "special ordered" will not be accepted for return.; e. BODY KITS/GROUND EFFECTS, Z3 FENDERS, HOODS AND OTHER AFTERMARKET LIGHTWEIGHT PARTS SOLD AS IS. NO RETURN, NO EXCHANGE AND NO REFUND UNDER ANY CIRCUMSTANCES.; e. ACTUAL SHIPPING CHARGES AND HANDLING FEES ARE NON-REFUNDABLE UNDER ANY CIRCUMSTANCES. All items returned are subject to a 30% (thirty percent) restocking fee. Returns are not accepted on ignition systems, computers, electrical units, bulbs, lighting accessories, software, special orders and custom orders. All other returns or exchanges are accepted within 30 days after date of invoice.
Ordering: All orders are subject to acceptance by our company officer. Our acceptance shall not be construed as an acceptance of printed terms and condition on the purchase order from of the buyer, hereunder (Buyer), that are inconsistent with or additional to our terms and conditions, unless specifically in writing by our authorized officer. No sales representative, agent or employee of our company is authorized to alter, vary, or waive any of these terms and conditions, Such as require the written approval of our authorized officer.
Payment, Pricing & Promotions: We accept Cash payment, Visa, Mastercard, Discover and Paypal.
Viewing Orders: Our Website is available 24/7 each day. You may check your order status online and track your order online.
Updating Account Information: Please update your account information and make sure we have all your current contact including your email and your phone number.